Free UK delivery on all orders over £30. Standard delivery 2–4 working days. We ship from UK stock so you won't wait weeks for your order.
Delivery rates
Free Standard Delivery
Standard Delivery
Express Delivery
Estimated delivery times
The delivery times below are estimates from the date your order is dispatched, not from the date of order. Orders placed before 1pm on a working day are typically dispatched the same day.
| Service | Estimated delivery | Tracked? |
|---|---|---|
| Standard (UK mainland) | 2–4 working days | Yes |
| Express (UK mainland) | 1–2 working days | Yes |
| Northern Ireland | 3–5 working days | Yes |
| Scottish Highlands & Islands | 3–5 working days | Yes |
| Channel Islands & Isle of Man | 4–6 working days | Yes |
Working days are Monday to Friday, excluding UK public holidays. Delivery times are estimates — we cannot guarantee delivery by a specific date, but we will always do our best to get your order to you as quickly as possible.
Delivery zones
We currently deliver to all UK addresses, including:
- England, Scotland (mainland), Wales — standard rates apply
- Northern Ireland — delivered via Royal Mail; allow 3–5 working days
- Scottish Highlands & Islands (postcodes: IV, HS, KA27–28, KW, PA20–78, PH19–99, ZE) — allow 3–5 working days; surcharges may apply for remote postcodes
- Channel Islands & Isle of Man — 4–6 working days; customs rules may apply to Channel Islands
We do not currently ship outside the United Kingdom. International shipping will be considered for future expansion.
Order processing
Once you place and pay for your order, here is what happens:
- Order confirmation — you'll receive an email confirming your order details immediately
- Processing — orders are picked, packed, and prepared for dispatch within 1 working day
- Dispatch confirmation — you'll receive an email with your tracking number when your order leaves our warehouse
- Delivery — your package arrives within the estimated timeframe for your chosen service
Orders placed on weekends or UK public holidays will be processed on the next working day.
Tracking your order
All orders are sent with a tracked service. Once dispatched, you'll receive an email containing your tracking number and a link to track your parcel on the courier's website.
You can also check your order status by logging in to your Zyphora Hub account and visiting the Orders section.
If you haven't received a dispatch email within 2 working days of placing your order, please check your spam folder and then contact us.
Delivery issues
Missing or late orders
If your order hasn't arrived within the expected timeframe, please first check your tracking information. If the tracking shows the parcel was delivered but you haven't received it, check with neighbours and any safe places the courier may have left it.
If you still can't locate your order, contact us and we'll investigate with the courier. Please allow up to 10 working days from dispatch before reporting a parcel as missing, as occasional delays can occur during peak periods.
Damaged orders
If your order arrives damaged, please take photographs of the damaged packaging and item before opening it fully, then contact us within 48 hours. We'll arrange a replacement or refund promptly.
Wrong items received
If you've received the wrong item, contact us at Info@zyphorahub.com with your order number and a description of what you received. We'll send the correct item at no additional cost and arrange collection of the wrong item.